Our Customer Charter presents us as a locally owned company. We have a vast amount of recycling experience in building and sustaining long term, bespoke waste management systems for some of Northern Ireland’s most blue-chip organizations.
Our scalability size is a major strength in the service we provide.
We are not, so big, any of our customers are ‘a number’. We are not, however, so small we are unable to deliver a world-class, Customer Charter focussed service.
When you need to call Envirogreen, you will speak to a locally based staff member, who will deal with your inquiry from initial contact through to resolution.
That member of our team will know who you are and your individual service – that’s a personal touch we deliver!
At Envirogreen our objective is not just to provide the most customer focussed service within the waste industry,
it is about providing the best ongoing Account Management.
Quite often a business finds its Account Manager is also the Sales Person who initially signed them up.
The relationship with their existing waste contractor is only by telephone or email.
We provide face to face account management throughout the lifetime of our partnership,
which we believe vastly improves the quality and trust of the advice and recommendations we provide.
There are no such things as a ‘one size fits all’ solution, to an onsite and ever-evolving waste management system.
Every single site is unique in its own way, which includes one business with multiple premises.
The 3 ‘P’s’
This is because if what we call The 3 ‘P’s’ – People – Processes – Priorities.
We recognize each site will have different ‘P’s’ and therefore spend what time is necessary on-site.
To gain a better understanding, before developing and tailoring your waste management system.
This can include ongoing training in the Customer Charter and education programs.